A restaurant stopped interrupting service with phone calls about bookings, opening hours, menu and allergens. Everything is now handled via WhatsApp.
The phone rang constantly during service: bookings, questions about hours, menu queries, allergens, parking, pet policy. Wait staff had to stop what they were doing to answer, affecting table service. No-shows (clients who booked and didn't turn up) ran at 15-20%, meaning a lost table every weekend night.
We deployed a WhatsApp bot with GPT-4o trained on the full menu, allergens, hours, restaurant policy and common FAQs. Bookings are saved automatically in Google Sheets with date, time, number of guests and contact validation. An N8N workflow sends a WhatsApp reminder 2 hours before with a confirmation button, drastically reducing no-shows. When the client requests something requiring a human decision (large groups, private events), the conversation is escalated to the manager.
Números concretos después de la implementación. Medidos sobre un periodo de 3 meses posterior al despliegue.
80%
bookings without human intervention
-45%
no-shows on weekends
3h/day
saved for wait staff
Herramientas probadas, fiables y sin vendor lock-in. Integraciones limpias que escalan con tu negocio.
Analizamos tu caso sin compromiso y te decimos si la automatización tiene sentido para ti — con números, no con humo.
Caso de uso basado en implementaciones reales. Los datos han sido adaptados para proteger la privacidad del cliente.
