A dental clinic stopped losing appointments outside business hours by implementing a WhatsApp AI assistant that manages bookings, answers FAQs and sends automatic reminders.
The receptionist was completely overwhelmed: attending patients at the desk, answering the phone, managing email and confirming appointments on WhatsApp. Incoming calls during procedures were missed, patients messaging in the evening had to wait until the next day to get an appointment, and many ended up going to a different clinic. Manual appointment reminders the day before consumed 1.5 hours daily.
We implemented a conversational AI assistant on WhatsApp Business API connected to GPT-4o with full business context (services, prices, treatments, hours, FAQs) and synced in real time with Google Calendar. The bot identifies patient intent, suggests available slots, confirms the appointment and creates it in the calendar. An N8N workflow schedules WhatsApp reminders 24h before. When it detects emergencies or clinical questions, it transfers the conversation to the receptionist with full history.
Números concretos después de la implementación. Medidos sobre un periodo de 3 meses posterior al despliegue.
-60%
time spent on appointment management
0
missed calls outside business hours
95%
patient satisfaction
Herramientas probadas, fiables y sin vendor lock-in. Integraciones limpias que escalan con tu negocio.
Analizamos tu caso sin compromiso y te decimos si la automatización tiene sentido para ti — con números, no con humo.
Caso de uso basado en implementaciones reales. Los datos han sido adaptados para proteger la privacidad del cliente.
