A 12-room hotel was losing direct bookings because it couldn't reply fast enough on WhatsApp, email and Instagram. An AI assistant now handles all 3 channels and prioritises direct bookings.
The hotel has 12 rooms and a single owner managing everything. Enquiries arrive via WhatsApp, email, Instagram DM and Booking.com at all hours. The owner takes hours to reply, by which time clients have booked through Booking (15-20% commission). Questions are always the same: availability, pets, check-in times, nearby restaurants. The owner spends 4-5 hours daily just on messages.
We deployed an AI assistant on 3 channels (WhatsApp Business, Gmail, Instagram DM) with all hotel info: rooms, seasonal rates, real-time availability synced with Google Calendar, services, pet policy and local recommendations. The assistant responds in under 3 minutes in 4 languages (Spanish, Catalan, English, French). When it detects booking intent, it offers a 5% direct booking discount vs Booking and guides the client to complete it. It also upsells local experiences.
Números concretos después de la implementación. Medidos sobre un periodo de 3 meses posterior al despliegue.
+40%
direct bookings (less Booking commissions)
<3min
average response time on all channels
4h/day
freed for the owner to attend guests
Herramientas probadas, fiables y sin vendor lock-in. Integraciones limpias que escalan con tu negocio.
Analizamos tu caso sin compromiso y te decimos si la automatización tiene sentido para ti — con números, no con humo.
Caso de uso basado en implementaciones reales. Los datos han sido adaptados para proteger la privacidad del cliente.
