A psychologist losing 20% of sessions to no-shows now has a system that reminds, confirms and prepares patients before each appointment with automatic questionnaires.
The psychologist runs her practice solo: diary, reminders, clinical notes and admin. No-shows are a serious problem — 20% of patients forget or don't warn, leaving 3-4 empty slots per week. She'd like patients to complete a brief mood questionnaire before each session for context, but sending it manually would take more time than it saves.
We set up staggered WhatsApp reminders: 48 hours, 24 hours and 2 hours before the appointment, with a confirm/cancel button. If the patient cancels, the slot is automatically offered to the next patient on the waiting list. 24 hours before, the system sends a 5-question brief mood questionnaire (1-5 scale: mood, sleep, anxiety, energy, free comment). The patient responds via WhatsApp and answers are stored in Google Sheets, linked to patient and date. The psychologist reviews them 5 minutes before the session.
Números concretos después de la implementación. Medidos sobre un periodo de 3 meses posterior al despliegue.
4%
no-shows (was 20%)
100%
patients with pre-session questionnaire completed
0
empty slots from last-minute cancellations
Herramientas probadas, fiables y sin vendor lock-in. Integraciones limpias que escalan con tu negocio.
Analizamos tu caso sin compromiso y te decimos si la automatización tiene sentido para ti — con números, no con humo.
Caso de uso basado en implementaciones reales. Los datos han sido adaptados para proteger la privacidad del cliente.
