Gym Chain
Resultado
0 duplicate manual entries
3-system integration for a gym chain
Three centres with CRM, billing and access control in separate tools that didn't talk to each other. Now a new sign-up is created in all 3 systems at once.
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Logistics Company
ERP + proactive tracking integration for logistics
A logistics company receiving 30-40 daily tracking calls now sends proactive updates and detects incidents before the client does.
El problema
Qué estaba pasando
The company manages ~200 daily shipments with 3 carriers (SEUR, MRW, GLS). Clients call 30-40 times a day asking 'where's my shipment?'. The operator has to search the ERP, identify the carrier, check tracking on the carrier's site and reply — 5-8 minutes per call. When there are incidents, they find out from the client's complaint, not the system. ERP and carrier data are out of sync.
La solución
Qué implementamos
We integrated the ERP with all 3 carrier APIs via N8N. Every status change (collected, in transit, out for delivery, delivered, incident) syncs automatically with the ERP in real time. Clients receive proactive WhatsApp updates at each status change. A WhatsApp bot handles manual tracking queries with real data. When the system detects an incident (>24h delay, failed delivery, wrong address), it alerts the operations team automatically — typically 4 hours before the client notices.
Resultados
Lo que medimos
Números concretos después de la implementación. Medidos sobre un periodo de 3 meses posterior al despliegue.
Métrica 1
-85%
tracking enquiry calls
Métrica 2
4h
earlier incident detection vs client complaint
Métrica 3
Real-time
ERP-carrier synchronisation
Stack
Tecnología utilizada
Herramientas probadas, fiables y sin vendor lock-in. Integraciones limpias que escalan con tu negocio.
ERP API
Carrier APIs (SEUR/MRW/GLS)
WhatsApp Business API
N8N
Automatic alerts
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Caso de uso basado en implementaciones reales. Los datos han sido adaptados para proteger la privacidad del cliente.
