An online store stopped accumulating support tickets from repetitive queries about order status, changes and returns. The AI now resolves 70% on its own.
80% of support tickets were repetitive: where's my order?, can I change the size?, how do I return this item?, when will it arrive?. Customers wrote at all hours (especially evenings and weekends), but the support team only replied during business hours. Average first response time was 18 hours, generating complaints, negative reviews and order cancellations.
We integrated a WhatsApp AI assistant connected to the store's Shopify API that queries real-time order status, shipping tracking, customer history and return policy. GPT-4o interprets the message, identifies the order (by number or customer data), responds with real information and, for simple changes or returns, processes the request directly by generating a return label. Complex cases (defective product, complaint, claim) are escalated with full context and a solution proposal.
Números concretos después de la implementación. Medidos sobre un periodo de 3 meses posterior al despliegue.
70%
queries resolved without human intervention
24/7
support available every day
-50%
tickets escalated to support team
Herramientas probadas, fiables y sin vendor lock-in. Integraciones limpias que escalan con tu negocio.
Analizamos tu caso sin compromiso y te decimos si la automatización tiene sentido para ti — con números, no con humo.
Caso de uso basado en implementaciones reales. Los datos han sido adaptados para proteger la privacidad del cliente.
